Refund policy

Return Window

Chew Crew offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused and unworn (where applicable), with original tags attached

  • Be in the original packaging

  • Include the receipt or proof of purchase

How to Start a Return

To start a return, contact us at:
📧 daisqueen902@gmail.com

Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is approved, we’ll email you a return shipping label and instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, email us anytime at daisqueen902@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong item, contact us immediately at daisqueen902@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item is eligible for return, please contact us at daisqueen902@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in the same condition as received—unused, unworn (where applicable), with tags, in the original packaging—and include proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at daisqueen902@gmail.com.